FAQs

WHERE DO YOU SHIP FROM, AND TO?

I ship worldwide from the UK, using Royal Mail.

WHAT IS YOUR DISPATCH TIME?

My orders usually ship out within 2-5 days from purchase; I juggle between my freelance and part-time jobs, so I do my post office runs once weekly, usually on Mon, Wed or Thu. Your patience is highly appreciated 🙏🏼

CAN I TRACK MY ORDER?

Yes - all my orders are shipped with tracked deliveries as a standard; 1st Class Signed (UK), and International Tracked (Worldwide). Delivery times are detailed at checkout.

Please note that you (the customer) are responsible for any customs and import taxes that may apply; check with your local postal service for more details.

I MADE A MISTAKE! CAN I MODIFY MY ORDER OR CHANGE MY SHIPPING ADDRESS?

In most cases, yes! Drop me an email or use the contact form within 24 hours of your purchase and I'll fix it for you.

CAN I CANCEL MY ORDER?

Yes, but please get in touch within 24 hours of your purchase. If you miss this 24-hour window, it's likely that your order has already been processed. Get in touch either way ASAP and we'll figure something out together.

WHAT IS YOUR RETURNS POLICY?

Due to the nature of my products ranging from handmade items to pre-orders, I do not accept returns or exchanges, nor deal with buyer's remorse. However, please contact me if you have any problems with your order and let's work it out together.

Please get in touch if you have any other concerns before your purchase.